FREQUENTLY ASKED QUESTIONS (FAQs) on BARODA CONNECT Services 

GENERAL:

Q) What is “BarodaConnect”?

“BarodaConnect” is an umbrella for all the products offered by the bank under Ebanking (Internet Banking to start with).

 Q) What is Internet Banking?

Internet Banking indicates banking facilities offered to the customers, on internet.With this facility, you will be able to access the services, from your office/house using his/your own computer. With this facility, the customer will be able to carry out following major activities….

These services are quite safe with 128-bit encryption Secure Socket Layer SSL). This is the highest level of security layer presently available. This will ensure that the password and other sensitive information, while traveling on Internet will be in encrypted form and thus not available to the hackers.

 Q) We are holding joint account. How we will access Internet Banking?

You can access Internet Banking despite having joint account, provided operating instructions given are…  

For each customer, one individual user id will be given by the bank, after applying for the same. He can access the account and carry out operations, as desired.

Q) Is it necessary to own a computer or whether we can access Baroda Connect  from any computer?

“BarodaConnect” can be accessed from any computer (including one from cyber café) having internet facility. However, you are advised to be extra cautious while accessing the services from cyber café. 

Q) What should I have to use the services?

You just should have a PC with

Q) What are the charges for usage of these services?

These services are absolutely FREE,Further, if you forget the password or your password is blocked (for wrong usage for more than 5 times), your password will be enabled, free of cost.  There are NO HIDDEN CHARGES for usage of these facilities. 
(However, please note that the Bank reserves rights to start charging any of these services)

LOGIN & PASSWORD:

For becoming an internet banking user for Baroda Connect, the following points  will be considered 

In addition, following types of persons will not be eligible for Internet Banking

Q) How can I apply for Baroda Connect?

    1. The application form for Baroda Connect is available on Bank’s website on Bank’s Internet Banking portal and also with the branches. Please submit it at the branch where account is maintained.
    2. The branch Relationship Manager (RLM) on verifying the relevant details will arrange for User Id and Password for the internet banking facility provided by Bank and you will be informed for collecting the same from the branch as and when the same is duly received by the branch.
    3. After acknowledging the User id and password by you, the branch will arrange for enabling your user id for internet banking services.

Q) How should I log in?

You will receive your user id and password in two separate sealed envelopes in untampered form from the branch. You will be forced by the system to change the same, when you will log in for the first time.  

All queries to be made to   barodaconnect.aus@bankofbaroda.com

We request you refer the guidelines on password security given in user guide.

Q) What if I am unable to login with the allotted Password and a user Id?

In such case, while logging in for the first time, please ensure that you are activated/enabled by the Bank for internet banking services. While logging in for the first time, when you are not activated/enabled, error message is displayed as ‘Invalid Login or Password’. This message is also displayed when your user id is disabled.

For activation, you may have to approach the branch.

SMS will be sent on your registered mobile for activation/enabling for the first time.

Q) How do I choose the password, while changing the same?

 While finalizing your password, please note that...

Q) What is the procedure for obtaining new password if the existing password is Blocked or forgotten?

Q) Whether alerts are there for Password expiry?

You will be alerted (on the homepage, when you log in) for changing the Passwords before the expiry date.

Q) What should I do, if I have to stop using services for some time?

Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Please do not leave your system unattended, when you have logged in, since this may give an opportunity to others around you to operate your accounts.

FUNCTIONAL SERVICES:

 Q) What is online and offline services?

Online services indicate happening of the services instantly (on real time basis).

Offline services indicate that this facility will not be carried out immediately but will be done in span of few days. Services like

Q) What are the other facilities available?

SECURITY:

Q) What are the Security features for usage of Internet Banking?

Transactional based internet banking offered is fully secured with 128 SSL (Secured Socket Layer) which is the highest level of security presently available. Bank has taken adequate care of security in respect of communication and transactions on the internet.
While the customer will access the portal and the information will travel on public network, it will be in the encrypted form (using SSL) and even if someone receives that information, he will not be able to use it due to its encryption. To offer confidence to the customer, the bank’s servers are duly certified by Verisign.

Q) Are there some important Security Tips:

Do’s:

Don’ts: